Dutch

Creating Customer Value
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My references can be devided in four groups



    • A loss making Dutch operation of an international chemical company. Result: back to profitability, lean operations, satisfied customers through OTIF deliveries, motivated management team and employees.
    • A loss making Management Consultancy firm. Result: back to profitability, satisfied customers, a strong focus on customer value creation in defined market segments.
    • A poor performing professional training company. Result: a profitable operation with a good return on equity.
    • Counselling an management team of a multinational company in crafting their new business strategy. Result: a better collaborating and performing international management team.
    • Advising an international company in improving the business processes according to Lean/SixSigma principles. Result: a strong customer focus and a significant improved EBIT.
    • Coaching entrepreneurs and senior management in defining new business strategies. Result: satisfied customers and a clear focus on customer value.
    • Developing and implementing global account strategies for an global IT service provider. Result: doubled the revenue.
    • Supporting the development and implementation of CRM strategies. Result: growth in number of loyal customers and increased sales.
    • Programme Management for establishing a shared service centre. Result: a smoothly transfer of services, assets and staff facing new career perspectives.
    • Merged Marketing & Sales organisations due to the merger of two companies. Result: a new Marketing & Sales organisation, inspired staff, redefined M&S strategy including rebranding, repositioning.
    • Merged primary education organisations. Result: a very successful new school counting many more pupils than the initial numbers.
    • Coaching executives and start-up entrepreneurs.
    • Coaching account managers and business development managers in developing business relations at board level.

Testimonials




Dutch